Privacy Policy
Renewable Ergon LLC is committed to protecting your personal information and maintaining the highest standards of privacy and data security.
Renewable Ergon LLC ("Renewable Ergon", "we", "us", or "our") is committed to protecting your personal information and maintaining the highest standards of privacy and data security. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website, investor portal, mobile applications, and related services (collectively, the "Platform").
Table of Contents
Information We Collect
We collect the following types of information to provide and improve our services:
- Personal identification information (name, email address, phone number)
- Financial details (investment preferences, transaction history, bank information)
- Compliance documents (identity verification, accreditation status)
- Technical data (IP address, browser type, device information)
- Platform interaction logs (pages visited, features used, preferences)
How We Use Your Information
We use your data for the following purposes:
- Regulatory compliance and anti-money laundering (AML) requirements
- Investment operations and portfolio management
- Platform functionality and user experience improvements
- Security monitoring and fraud prevention
- Legal obligations and regulatory reporting
How We Share Your Information
We do not sell your data. We share it only with the following parties when necessary:
- Custodians and financial service providers
- Compliance partners and verification services
- Regulators and government authorities
- External auditors and legal counsel
- Legal authorities when required by law
Data Storage & Security
We implement industry-leading security measures to protect your information:
- AES-256 encryption for data at rest and in transit
- SOC-2 level security practices and controls
- Multi-factor authentication (MFA) for account access
- Intrusion detection and prevention systems
- Zero-trust access protocols and regular security audits
Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to access your personal information
- Right to correction of inaccurate data
- Right to deletion (right to be forgotten)
- Right to restrict processing
- Right to data portability
To exercise any of these rights, please contact us using the information provided below.
Data Retention
We retain information for up to 7 years post-account closure to meet legal and audit requirements. After this period, data is securely deleted or anonymized in accordance with our data retention policies.
International Data Transfers
Data may be transferred globally under GDPR-compliant Standard Contractual Clauses (SCC) frameworks. We ensure that all international transfers maintain the same level of protection as required by applicable laws.
Cookies & Tracking Technologies
We use the following technologies to enhance your experience:
- Essential cookies for platform functionality
- Analytics tools to understand usage patterns
- Device fingerprinting for security purposes
You can manage your cookie preferences through your browser settings.
Third-Party Links
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete that information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of material changes by posting the updated policy on our Platform and updating the "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Questions About Your Privacy?
Our privacy team is here to help with any questions or concerns.